Usabilidade de Produtos de Consumo: uma análise dos conceitos, métodos e aplicações

Christianne Falcão, Marcelo Soares

Abstract


A usabilidade é um fator importante para a qualidade de produtos e sistemas. Consiste em um conceito amplamente utilizado no desenvolvimento de produtos, e de acordo com o próprio termo, tem como atividade principal observar as pessoas usando um produto, a partir da interação humano-tarefa-produto. Um número crescente de empresas estão reconhecendo não só a importância da usabilidade no processo de design, mas também o seu potencial para garantir vantagens no mercado. Devido a esta importância, o tema tem sido alvo de vários estudos propostos por pesquisadores e especialistas. Este artigo apresenta conceitos e definições sobre a usabilidade em produtos de consumo, suas dimensões e modelos de avaliação e testes. O objetivo deste trabalho consiste em estabelecer um estudo conceitual baseado em diversos autores.

Keywords


Interface usuário-produto; dimensões da usabilidade; modelos de usabilidade.

References


Abran, A.; Khelifi, A.; Suryn, W. and Seffah, A. 2003. Consolidating the ISO Usability Models. Proceedings of 11th International Software Quality Management Conference and the 8th Annual INSPIRE Conference.

Acosta, G.; Morales, K.; Lagos, D.; Ortiz, M. 2011. Addressing Human Factors and Ergonomics in Design Process, Product Life Cycle, and Innovation: Trends in Consumer Product Design. In: Karwowski, W; Soares, M and Stanton, N. (eds) Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques. CRC Press, 133-154.

Barnum, Carol. 2011. Usability testing essentials: ready, set … test! . Burlington: Elsevier.

Bauersfeld, P.; Bennet, J. & Lynch, G. 1992. Striking a balance. Proceedings of the Conference of Human Computer of Interaction (CHI'92), Monterey, CA, USA.

Bevan N. 1995. Measuring usability as quality of use. Journal of Software Quality, Issue 4, pp115-140.

Bevan, N. & Macleod, M. 1994. Usability Measurement in Context. Behaviour and Information Technology 13(1-2): 132-145.

Bruno, Fabio; Muzzupappa, Maurizio. 2010. Product interface design: A participatory approach based on virtual reality. International Journal of Human-Computer Studies 68: 254 – 269.

Chamorro-Koc, Marianella; Popovic, Vesna; Emmison, Michael. 2009. Human experience and product usability: Principles to assist the design of user-product interactions. Applied Ergonomics (40), 648-656.

Cushman, W. H. & Rosenberg, D. J. 1991. Human factors in product design .Elsevier, Amsterdam.

Cybis, W. & Betiol, A. H.; Faust, Richard. 2010. Ergonomia e usabilidade: conhecimentos, métodos e aplicações. 2ed. São Paulo, Novatec.

Dejean, P. & Wagstaff. 2012. Users/consumers differences regarding ergonomics and design theory and practice. Work 41: 3641-3645.

den Buurman, R.. 1997. User-centred design of smart products. Ergonomics 40(10), 1159-1169.

den Ouden, E.; Yuan, L.; Sonnemans, P. & Brombacher, A. 2006. Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses?. Quality and Reliability Engineering International 22 (7): 821-838.

Eason K. D. 1984. Towards the experimental study of usability. Behavior and Information Technology, 3(2): 133-143.

Falcão, Christianne & Soares Marcelo. 2012. Ergonomics, Usability and Virtual Reality: a review applied to consumer product. In: Rebelo, F. e Soares, M.M. Advances in usability evaluation. Part II. Boca Raton, CRC Press, p. 297-306.

Gomes Filho, João. 2006. Design do objeto: bases conceituais. São Paulo: Escrituras Editora.

Göbel, Matthias. 2011. Empathy Meets Engineering: Implanting the User's Perspective into a Systematic Design Process. In: W. Karwowski, M. Soares and N. Stanton (Eds.). Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques. CRC Press, 161-175.

Green, W. & Jordan, P. (eds.) 2002. Pleasure with products: Beyond Usability. Taylor & Francis: London.

Han, S.H., Yun, M.H., Kwahk, J. & Hong, S.W. 2001. Usability of consumer electronic products. International Journal of Industrial Ergonomics 28: 143–151.

Helander, M.G. & Tham, M.P. 2003. Hedonomics - Affective Human Factors Design. Ergonomics 46 (13): 1269 - 1272.

Hirschman, E. & Holbrook, M. 1982. Hedonic Consumption: Emerging concepts, methods and propositions. Journal of Marketing 46: 92-101.

Hornbaek, K. 2006. Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies 64 (2): 79-102.

Hunter, T. A. 1992. Design of consumer products. In R. W. Houserman (Ed.). Engineering Design for Safety. New York: McGraw-Hill, 104-5.

Iida, Itiro. 2005. Ergonomia: projeto e produção. 2ª ed. São Paulo: Edgar Blucher.

ISO 9241-11. 1998. Ergonomic requirements for office work with visual display terminals (VDTs). Part 11: Guidance on usability. Geneva, Switzerland, International Organization for Standardization.

ISO 20282-1. 2006. Ease of operation of everyday products -- Part 1: Design requirements for context of use and user characteristics. International Organization for Standardization.

Jordan, P.W. 1998. An introduction to usability. London: Taylor & Francis.

Jordan, P. 2000. Designing Pleasurable Products: An Introduction to the New Human Factors. Taylor & Francis: London.

Jordan, P. W. 2006. Usability and Product Design. In: Karwowski, W (ed). International Encyclopedia of Ergonomics and Human Factors. 2nd Edition. Boca Raton, FL, Taylor & Francis Group.

Kahman, R. & Henze, L. 1999. Usability Testing under Time-Pressure in Design Practice. In Green, W.S. and Jordan, P.W. (Eds.). Human Factors in Product Design: Current Practice and Future Trends. Taylor & Francis, pp. 113-123.

Kahman, R. & Henze, L. 2002. Mapping the User- Product Relationship (in Product Design). In Green, W.S. and Jordan, P.W. (Eds.). Pleasure with Products: Beyond Usability. Taylor and Francis: London.

Kahn, K. B. 2001. Product Planning Essentials. Sage Publications, Inc. Thousand Oaks.

Kim, J. & Han, S. H. 2008. A methodology for developing a usability index of consumer electronic products. International Journal of Industrial Ergonomics 38: 333-345.

Krishnan, V; Ulrich, K. T. 2001. Product Development Decisions: A Review of the Literature. Management Science 47 (1).

Krug, Steve. 2000. Don’t make me think! A common sense approach to web usability. Indiana-Polis: New Riders Press.

Kumin, L.; Lazar, J.; Feng, J.; Wentz, B.; Ekedebe, N. 2012. A Usability Evaluation of Workplace-Related Task on a Multi-Touch Tablet Computer by Adults with Down Syndrome. Journal of Usability Studies 7(4): 118-142.

Kwahk, J. & Han, S. H. 2002. A methodology for evaluating the usability of audiovisual consumer electronic products. Applied Ergonomics 33: 419-431.

Leventhal, Laura; Barnes, Julie. 2008. Usability Engineering: Process, Products and Examples. New Jersey: Pearson Education, Inc.

Löbach, Bernd. 2000. Design Industrial. Edgard Blucher.

Mack, Z. & Sharples, S. 2009. The importance of usability in product choice: A mobile phone case study. Ergonomics 52 (12): 1514-1528.

Maguire, M. 2001. Context of Use within Usability Activities. International journal of Human-Computer Studies, 55(4): 453-483.

Maguire, M., 2004. Does usability = attractiveness? In: D. McDonagh, P. Hekkert, J. van Erp, and D. Gyi, eds. Design and emotion. London: Taylor & Francis Group, 303–307.

March, A. 1994. Usability - the new dimension of product design. Harvard Business Review 72 (5), 144-149.

Markopoulos, P.; Read, J.; MacFarlane, S. & Höysniemi, J. 2008.

Evaluating Children’s Interactive Products: Principles and Practices for Interaction Designers. Burlington, MA: Morgan Kaufmann.

Meister, David; Enderwick, Thomas P. 2002. Human Factors in system design, development and testing. New Jersey: Lawrence Eribaum Associates.

Merino, G.; Teixeira, C.; Schoenardie, R.; Merino, A.; Gontijo, L. 2012. Usability in Product Design - The importance and need for systematic assessment models in product development - USA-Design Model (U-D). Work 41: 1045-1052.

Nielsen, Jakob. 1993. Usability Engineering. Boston: Academic Press.

Norman, Donald A. 1999. The invisible computer: why good products can fail, the personal computer is so complex, and information appliances are the solution. Cambridge, Massachusetts: MIT.

Norman, Donald A. 2006. O design do dia-a-dia. Rio de Janeiro: Rocco.

Overbeeke, C.J.; Djadjadiningrat, T.; Hummels, C. And Wensveen, S. 2002. Beauty in usability: Forget about ease of use!. In: W.S. Green and P.W. Jordan (Eds.). Pleasure with products: Beyond usability. London: Taylor & Francis, 9–17.

Park K.S. and Lim C.H. 1999. A structured methodology for comparative evaluation of user interface designs using usability criteria and measures. International Journal of Industrial Ergonomics 23: 379 - 389.

Preece, J.; Rogers, Y. & Sharp, H. 2002. Interaction design: Beyond human computer interaction. Chichester, UK: John Wiley and Sons Inc.

Press, M; Cooper, R. 2009. El diseño como experiencia. El papel del diseño y los diseñadores en el Siglo XXI. Spanish edition. Barcelona: Editorial Gustavo Pili.

Quesenbery, Whitney. 2003. The Five Dimensions of Usability. In: Michael Albers and Beth Mazur (Eds.). Content and Complexity: Information Design in Technical Communication. Erlbaum. Disponível em http://www.wqusability.com/articles/getting-started.html. Acesso: Dezembro/2012.

Raita, E. & Oulasvirta, A. 2011. Too good to be bad: Favorable product expectations boost subjective usability ratings. Interacting with Computers 23: 363-371.

Razak, F.; Hafit, H.; Sedi, N.; Zubaidi, N.; Haron, H. 2010. Usability testing with children: Laboratory vs field studies. International Conference on User Science and Engineering (i-USEr), pp.104-109.

Rubin, J. & Chisnell, D. 2008. Handbook of Usability Testing: How to Plan, Design and Conduct Effective Tests. Wiley Publishing Inc, Indianapolis.

Schulze, L. J. H. 2011. Design, Usability and Maintainability of Consumer Products. In: W. Karwowski, M. Soares and N. Stanton (eds.) Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques. CRC Press, 177-222.

Seva, R.; Gosiaco, K.; Santos, Ma. C.; Pangilinan, D. 2011. Product design enhancement using apparent usability and affective quality. Applied Ergonomics, 42: 511-517.

Siegenthaler, E.; Wurtz, P. & Groner, R. 2010. Improving the Usability of E-Book Readers. Journal of Usability Studies 6(1): 25-38.

Shackel, B. 1984. The concept of usability. In Bennett, J.; Case. D.; Sandelin, J. & Smith, M. (Eds.). Visual display terminals: usability issues and health concerns. Englewood Cliffs, NJ. 45-87.

Shackel, B. 1991. Usability – Context, framework, definition, design and evaluation. In Shackel, B and Richardson, S. (Eds.). Human Factors for Informatics Usability. Cambridge University Press, 21-38.

Staton, N & Baber, C. 1996. Factors affecting the selection of methods and techniques prior to conducting a usability evaluation. In P. Jordan et al (eds). usability Evaluation in Industry. Taylor & Francis.

Stoica, A.; Fiotakis, G.; Simarro, J.; Muñoz, H.; Avouris, N.; Dimitriadis, Y. 2005. Usability evaluation of handheld devices: A case study for a museum application. Proceedings PCI 2005.

Trivedi, M. & Khanum, M. 2012. Role of Context in Usability Evaluations: A Review. Advanced Computing: An International Journal, vol. 3 (2): 69-78.

Tullis, Tom; Albert, Bill. 2008. Measuring the user experience: collecting, analyzing and presenting usability metrics. USA: Elsevier Inc.

van Kuijk, J.; Christiaans, H; Kanis, H.; Eijk, D. van. 2006. Usability in the Development of Consumer Electronics: Issues and Actors. Proceedings of 16th World Congress on Ergonomics, Maastricht, The Netherlands.

van Kuijk, Jasper. 2010. Managing Product usability: How companies deal with usability in the development of electronic consumer products. PhD thesis. Delft University of Technology, Faculty of Industrial Design Engineering. The Netherlands.

Ward, Stephen J. 2011. User Research by Designers. In: Karwowski, W; Soares, M and Stanton, N. (eds) Human Factors and Ergonomics in Consumer Product Design: Uses and Applications. CRC Press, 127-141.

Zapata, Luz M. S. 2011. Integration of Ergonomics in the Design Process: Conceptual, Methodological, and Practical Foundations. In: Karwowski, W; Soares, M and Stanton, N. (eds) Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques. CRC Press, 155-175.




DOI: https://doi.org/10.35522/eed.v21i2.131

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Christianne Falcão, Marcelo Soares

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Revista Estudos em Design, Rio de Janeiro, RJ, Brasil, ISSN Impresso: 0104-4249, ISSN Eletrônico: 1983-196X

Licença Creative Commons
Esta obra está licenciada sob uma licença Creative Commons Atribuição-NãoComercial 4.0 Internacional.